Beds, TVs, minibar fridges, cleaning machines and banquet equipment — tracked per property, floor and zone, maintained on schedule, and documented for owners and insurers.
Key features:
Housekeeping had flagged it. I am fairly sure of that. Somebody said the kettle in 314, and somebody else said they would look at it, and then the shift ended the way shifts end. We sold the room that evening. The guest came down at eleven. Polite about it, which was worse. I stood at the desk and worked out that four people had known — and that not one of them had been wrong.
A fault that lives in conversation belongs to whoever heard it last. That is not the same as belonging to somebody.
Four places that goes wrong, and what actually changes them.
It gets mentioned at handover, remembered by two people and written down by none, and the room goes back on sale because nothing anywhere says otherwise. What actually fixes it: report it at the thing itself, and give it a name and a date the moment it is reported.
HVAC service, lift inspections, pool plant, the deep-cleaning machines — all of it is known in advance and all of it slides, because the week it was due was the week you were full. What actually fixes it: put the work on the calendar as a recurring booking, so the one that slid says so rather than waiting to be noticed.
Both questions are reasonable and neither has an answer, because the furniture came in over nine years, the invoices are with finance, and the only list anybody trusts is the one made for the last insurance claim. What actually fixes it: keep purchase data on the asset from the day it arrives.
Rollaway beds, staging, linen trolleys, the good extension leads. They move between floors and functions on the strength of somebody knowing where they were last week. What actually fixes it: check them out the way you would check out anything else, and let the record do the knowing.
It does not model every guest room. Locations are capped by plan — up to 250 on the largest — so a property of any size tracks by floor and zone and puts the room number on the item. Worth knowing before you start building the location tree.
Everyone who reports a fault needs a seat. Up to 20 users on the largest plan. This is a tool for the maintenance and management team; if you want every housekeeper reporting directly, count the seats first.
It does not talk to your PMS. No room status, no channel manager, no housekeeping-app integration. Itefy does not know whether a room is occupied, sold or out of order — and it will not stop you selling one.
Guests cannot report anything. A QR label scanned by somebody without an account opens a read-only page. There is no guest-facing form.
Managing the buildings themselves? See the facility management page.
Facility managementMaintenance, front of house and management each get the right access.
Scan a label, report a fault, check the history — from the corridor, on any phone.
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