Laptops, phones, monitors and AV gear — assigned to people, tracked through their lifecycle, and documented for finance and audits.
Key features:
She left in April and returned the laptop, because the laptop is the thing everyone remembers. In September we were three docks short and I went looking. One was under a desk on the second floor. One had gone home with somebody in a different team. The third I never found. Not one of them had ever appeared in any system we owned.
Discovery tools see what is powered on and talking to the network. That is a fraction of the estate, and none of the custody.
Itefy is the other half: the physical things and who actually has them. Four ways that shows up.
Your discovery tool has an excellent picture of the managed endpoints. It has nothing at all on the dock, the second monitor, the USB-C adapter, the headset, the spare laptop in the cupboard or the phone in a drawer that is still on the balance sheet. Those are also the cheapest things to lose track of and, in aggregate, the most expensive. What actually fixes it: a register that does not depend on a device being switched on to know it exists.
A device checking in from an IP address tells you it is alive. It does not tell you that it went home with someone in March, or that it has been sitting in a drawer since the contractor finished, or which of the four people in that team is actually carrying it. The moment that gap becomes expensive is offboarding, when somebody asks what to collect and the honest answer is a guess. What actually fixes it: recording the handover as an event with a person attached, so custody is a fact rather than an inference.
Finance wants a value, the insurer wants a list, and the auditor wants to know what happened to the twenty machines that were replaced. None of them accept “it is in the MDM”, because the MDM has no purchase price, no disposal date and no memory of the kit that was never enrolled. What actually fixes it: keeping the money facts on the same record as the device, from the invoice to the day it is retired.
It has been back to the bench twice. Two people have said they would rather not have it. None of that is written anywhere, so it goes out to the next starter, who is now the third person to discover the same fault and the second to lose a morning to it. What actually fixes it: making the fault a property of the machine, so the knowledge outlives whoever happened to hear about it.
There is no discovery agent and no network scan: Itefy knows what you tell it, the same way a spreadsheet does, but with custody, history and permissions around it. There is no MDM or directory integration either — nothing syncs from Intune, Jamf, Active Directory, Okta or Google Workspace. There is a REST API if you want to build that yourself.
It does not manage software licences, subscriptions or entitlements, and it has no warranty-expiry field or renewal alerting — you can attach the warranty document, but nothing will remind you. This is hardware custody. If what you need is an agent on every endpoint, you need a different category of product, and probably both.
Every device gets a page with serial number, specifications, purchase information, pictures and documents — warranties, invoices, configuration notes. Types and categories keep laptops, phones, peripherals and AV gear neatly separated.
Check equipment out to employees when it’s issued — including home-office gear — and check it in when it comes back. No more guessing where the spare laptops went or who still has a monitor from the old office.
Track acquisition date and value, watch depreciation run, and archive devices when they’re retired without losing their history. When auditors or insurers ask, the answer is an export away.
Broken screen? Battery worn out? Anyone can report an issue with photos; the responsible person is notified, the device is flagged, and the repair or replacement is scheduled and documented.
Manage multiple Itefy accounts with a single user — one login for the whole estate.
Per-user permissions with presets — helpdesk, technicians and managers see what they should.
Move in from spreadsheets with the guided wizard; export everything back out at any time.
Core features
Everything in Basic, plus
Everything in Startup, plus
Everything in Business, plus
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