There are 3 ways to open the create issue window:
- From the main menu: Select Issues, then New issue.
- From the dashboard shortcut menu, select New issue.
- From an item page. Click the Perform task button, then select New issue. The item will be automatically applied, but you can add more items if you want.
Then, add the issue information:
- Items: Add one or more items to the issue ticket
- Issue: A short description of the issue. This if what shows up in the issue listings.
- Primary person responsible (PPR): The person (user) that will have the main responsibility for the resolving of the issue. If not chosen, the user that creates the issue ticket will become the primary person responsible.
- Location: The place where the broken items are located.
- Additional information: More details about the issue.
- Participants: Optionally, you can add more users to be involved in resolving the issue. The primary person responsible (PPR) for both this issue, and the PPR's for each item are already included. All participants will be notified about the issue.
- Deadline: Set a deadline for when the issue should be resolved and the issue ticket closed. If the issue still is open or in progress when reaching the deadline, the participants will be notified.
- Auto-change items condition: When checked, this will automatically change the condition of selected items to inoperative on open, and back to operative on close.
Click Create issue to save.