Notifications

Itefy generates notifications for every user when something requires special attention. Whenever you have unread notifications, the bell icon in the top bar displays a red dot.

Viewing Notifications

Click the bell icon to view your most recent notifications in a dropdown, without navigating away from the current page. The header of the dropdown has buttons to refresh the list and to mark all notifications as read.

Each notification shows a title, a short summary and the time it was generated, and offers the following options:

• Open: Most notifications are clickable and take you to the relevant record. For example, an overdue checkout notification opens that specific checkout for follow-up.
• Mark read: Click the check icon to mark a notification as read after reviewing it.
• Delete: Click the × icon to remove a notification.

The Notifications page

Click View all notifications at the bottom of the dropdown to open the full notifications page. There you can:

• Switch between All, Unread and Read notifications
• Filter by category — the same categories you choose your emails by, such as Mentions and replies or Due dates and deadlines (see What is worth an email). The coloured badge on each notification still shows what it is about: a reservation, a checkout, an issue and so on.
• Mark all currently shown unread notifications as read in one click
• Browse older notifications with the page numbers at the bottom

Urgent notifications are marked with an Urgent badge.

Email Notifications

Itefy emails you about notifications you have not read in the app. If you read a notification before the email goes out, it is left out of it. Each account sends its own email, listing everything still unread there, and each item links straight to its record.

• If something new happens on a notification you were already emailed about and still haven't read — another comment on the same issue, say — it is included again in the next email.
• Custody confirmation requests arrive in their own email, so they are not repeated in this one.

You decide how often these emails come and what is worth one. Open Email settings from the notifications page, from the gear in the bell dropdown, or from Email notifications in the user menu. Changes are saved as you make them.

How often

Choice	What you get
Right away	An email within about 15 minutes of a notification you haven't read.
After 1 hour	The default. When your oldest unread notification is an hour old, everything unread goes in one email.
Daily	One email a day at the time you choose, with everything still unread. Tick Weekdays only to skip Saturdays and Sundays.
Weekly	One email a week, on the day and at the time you choose.
Never	No reminder emails, except for anything you set to Right away below.

Times are in your own timezone, which you set in your profile. You never get more than one of these emails from the same account within 10 minutes.

What is worth an email

Below the rhythm, each kind of notification has three choices:

• Off — never emailed. It still appears under the bell.
• With the rhythm — goes out as chosen above.
• Right away — emailed within about 15 minutes, whatever your rhythm. Use it to get mentions straight away while everything else waits for a daily summary, or set the rhythm to Never to be emailed only about what you marked here.

When something is emailed right away, everything else still unread in that account comes along in the same email, so you don't get two.

Kind	Covers
Mentions and replies	Someone mentions you, or replies to your comment
Due dates and deadlines	A checkout is due or overdue, an issue deadline is near or past, a reservation is about to start or ended without being completed
Issues you are involved in	You are made responsible for an issue or added to one, or an issue you take part in is created, changed, commented on or gets a new status
Check-outs and check-ins	Equipment is checked out or assigned to you, a checkout of yours changes, or it is checked back in
Reservation changes	A reservation is assigned to you, or one you are on is created, changed, completed or deleted
Maintenance and other events	Events on your equipment are logged, changed or deleted
Equipment you are responsible for	You are made responsible for an item, or one of yours changes condition or location
Stock levels	Stock falls below its threshold, or is restored
Custody	Alerts about custody that needs attention. Always sent right away, and can't be turned off — your account's administrators rely on them

Who gets notified lists exactly which events reach whom.

Different settings for one account

If you belong to more than one account, a Per account section lists them. Click Customise next to an account to:

• Tick No email from this account to stop its reminders altogether. Custody alerts still arrive.
• Give a kind of notification a different choice for that account only. Same as above follows your own settings.

Use my own settings for this account removes the exception again. How often you are emailed is always your own choice and the same everywhere; only what is emailed can differ per account.

Unsubscribing from an email

Every reminder email has an unsubscribe link at the bottom, and many mail apps show their own Unsubscribe button beside the sender. Using the mail app's button stops all of these emails at once. The link opens a page where you can choose:

• Stop all of these emails — from every account, including anything set to Right away.
• Only stop emails from the account the email came from (if you belong to more than one).
• One email a day instead.

Opening the page changes nothing on its own; only the buttons do. Each choice has an Undo, and you can turn the emails back on at any time, from that page or in Email settings.

Emails these settings don't cover

Some emails are sent whatever you choose here: sign-in and security emails such as password resets, billing emails to the person who manages the subscription, custody confirmation requests, and invitations. Scheduled reports are set up, and stopped, on each saved report.